Senior UX Researcher

Our 14yr old established and fast-growing tech company that transforms to have a meaningful and positive impact on career seekers and employers. An award winning and robust product lines (4 brands) that includes resume services, and cover letter writing services, scientifically validated career tests, and employer tools that help companies hire, onboard, and communicate with their staff.

The User Experience Design Team is responsible for delivering best-in-class web-based tools and customer experiences in a fast-paced, collaborative, startup-like environment.

Financial District area in San Francisco

Total package: bonus, RSU, perks, benefits

Summary:

Seeking a talented, passionate Sr. UX Researcher to join a small, growing team of researchers and designers. In this position you’ll have a significant impact on our business as you take a leadership role in driving research strategy and direction for new products and features.

You will be responsible for driving a research strategy and implementing it, across multiple products and domains. In addition to working closely with your research peers, you will interact daily with product managers, designers, and marketers to understand and guide the team’s research needs (known and unknown), including designing and conducting research activities. You have a deep understanding of user research methods and best practices, but you also have a nimble, creative and pragmatic approach, and you're interested in pushing the boundaries of research.

Report to the Dir of User Experience Researcher

Collaborate with User Research team

Required Requirements:

  • Drive prioritization for the research strategy by collaborating with senior leaders of product, design, and engineering to get the team to focus on research initiatives that can have the most impact

  • Conduct individual research (exploratory, generative, and evaluative) and facilitate design thinking workshops with stakeholders

  • Design experiments that distill project goals and research questions into well thought-out research plans

  • Present research insights that are actionable and compelling through creative presentations and deliverables across the organization

  • Perform quick but thorough data analysis in order to create insightful and actionable findings presentations- both verbal and written

  • Fluency in qualitative methodologies including usability studies, contextual interviews, and other methodologies

Required Qualifications:

  • BS in HCDE, Human Factors, Cognitive Psychology, or similar

  • 5+ years of experience in user experience design or industry experience (corporate, software, web or agency)

  • A strong portfolio demonstrating past work experience and deliverables (eg: study plans, reports, personas)

  • End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)

Desired Qualifications:

  • Experience working with cross-functional teams (including user research, product management, and engineering)

  • Consumer research experience in a global context.

  • Quantitative research experience such as A/B testing, SQL, statistical analysis, data analysis, and working with large amounts of data

  • Design fluency with interaction design, user interface design, visual design, user experience design, and design thinking

  • Proven success influencing leaders of product, design, and engineering

  • Dynamic communicator with strong listening and analytical skills

  • Team player who seeks opportunities to collaborate

Desired Qualifications:

  • Experience working with cross-functional teams (including user research, product management, and engineering)

  • Consumer research experience in a global context.

  • Quantitative research experience such as A/B testing, SQL, statistical analysis, data analysis, and working with large amounts of data

  • Design fluency with interaction design, user interface design, visual design, user experience design, and design thinking

  • Proven success influencing leaders of product, design, and engineering

  • Dynamic communicator with strong listening and analytical skills

  • Team player who seeks opportunities to collaborate