Director of User Experience Research

Our 14yr old established and fast-growing tech company that transforms to have a meaningful and positive impact on career seekers and employers. An award winning and robust product lines (4 brands) that includes resume services, and cover letter writing services, scientifically validated career tests, and employer tools that help companies hire, onboard, and communicate with their staff.  


Product Design team is seeking a Director of UX Research who will play a critical role both in the development of new products from concept to launch and with the iteration of existing products. Research is a critical input into the product development process, one that helps our teams understand customer needs, define problems, generate ideas, and evaluate potential solutions. This role will partner closely with product managers, designers, and engineers.

You will manage a small and evolving team while also having the accountability to directly conduct larger strategic research projects. To be successful in this role, you’ll need a good balance of strategy and tactical execution.

This position is a People Manager role and reports to the VP of Design.

Financial District area in San Francisco

Total package: bonus, RSU, perks, benefits

Required Responsibilities:

  • Lead prioritization for the research strategy by collaborating with senior leaders of product, design, and engineering to get the team to focus on research initiatives that can have the most impact

  • Manage, lead and mentor other UX Researchers and junior team members in their projects

  • Conduct individual research (exploratory, generative, and evaluative) and facilitate design thinking workshops with stakeholders

  • Uplevel research insights that are actionable and compelling through creative presentations and deliverables across the organization

  • Drive strategic and tactical research that considers business objectives and vision

 Required Qualifications:

  • BA/BS degree in graphic design, design communication, human-computer interaction or related field, or equivalent combination of education and experience

  • 5+ years of experience in user experience design or industry experience (corporate, software, web or agency)

  • Experience working with cross-functional teams (including user research, product management, and engineering)

  • Fluency in qualitative methodologies including in-depth-interviews, contextual interviews, field research, usability studies, diary studies, focus groups, etc.

  • Design fluency with interaction design, user interface design, visual design, user experience design, and design thinking

  • Proven success influencing leaders of product, design, and engineering

  • Dynamic communicator with strong listening and analytical skills

  • Team player who seeks opportunities to collaborate

 Preferred Qualifications:

  • Experience conducting or managing international research

  • Quantitative research experience such as A/B testing, SQL, statistical analysis, data analysis, and working with large amounts of data

  • Familiarity with quantitative methodologies